What led an DMD/MD to create a virtual assistant company hiring medically trained Filipinos? Dr. Steven Kupferman talks to Dr. Justin Trosclair, DC on A Doctor's Perspective Podcast Steven Kupherman, DMD, MD, FACS (UCLA Med School, Harvard for Dental Medicine) tells his story of how he parlayed being a dentist and then continuing his education at medical school to be an Oral and Maxillary Surgeon. What drove him to do an extra 10 years of schooling? While he doesn’t do root canals anymore, he can do facial traumas as well as non trauma cases of the face. Six doctors, 30 staff and he was the one doing most of the admin and hiring and firing and finding people to cover when someone is not in the office. Everyday someone was not in the office, whether it was sick, family obligations and so forth. What can a Medical VA do for you? It was 2018 that he started to dabble in VA’s from the Philippines. He uses medical professionals like nurses and physical therapists etc to perform the admin tasks like verifying insurances, scrips, inventory, letters to other doctors and even answering phones in some cases. Scribe is one of the best uses of a VA. Also, nonone should be in your office calling insurance companies. It’s good practice to record your training so that video can be sent to teh next hire and the next without taking up your time again.One resource for making calls is RingCentral and Zoom for the training. When to Hire? When is the best way to know when you should make your first medical virtual assistant hire? Replacing someone who quits is a great first step.If they don’t touch a patient - it potentially could be outsourced Pay They get paid 1.5-2x the amount they would make in their country. Plus they get health insurance, paid time off, retirement options and other perks. Risk The Philippians virtual assistants have access to privileged patient information. The laws their are very strict and harsh if you misuse that information. Technically he says, the janitor that comes in after hours, the nurses on a regular basis, and all the people who have access to payments are all a risk as well to the clinic. Relationship Advice He got married young and not only a little bit of luck was involved but they grew together, had mutual respect and had the same ideals. www.medva.com Show notes can be found at https://adoctorsperspective.net/183 Full Transcript of the Interview (it will have grammatical errors and mistakes). Just Click to expand. Thanks descript! justin: [00:00:00] Up and you’re still in Los Angeles. Okay. All right. Here we go. Live from Louisiana and Los Angeles today on the program. We’ve got an amazing guest. I’m gonna think because he does medical virtual assistance and he’s not only a dentist. He’s also a medical doctor. Can you believe that a glut for punishment? Anyway, I’m looking forward to hearing everything he has to say, because we’ve done some virtual assistance in the past, but not to this level in this detail. So please welcome the show Dr. Steven Erman. dr steven: Thank you. Thanks for having me. justin: Absolutely. Well. Okay. So when you meet someone that has a dental degree and a medical doctor, Of course,