Joe and Kathryn talk with Charlie Harrel, COO of Opus 2 about building platforms that make virtual hearings actually work. We all saw the ad hoc Zoom rooms of the early days of the pandemic, but conducting real trials, arbitrations, and mediations require a lot more than a simple videoconference. Harrel talks about designing a product that increasingly serves the domestic and international hearings securely and as seamlessly as possible. They've run over 800 days worth of virtual hearings since March, so they appear to be on to something.   Highlights Doing electronic trials - 2:39 Working digitally and remotely - 4:42 Making it seem simple - 8:45 Maximizing the virtual experience - 12:14 The security side of things - 17:10 Justice needs to be seen and heard - 18:21 The implications of tech in the current moment - 23:38 Episode Resources Connect with Kathryn Rubino and Joe Patrice [email protected]  [email protected]  Connect with Charlie Harrel [email protected]  https://uk.linkedin.com/public-profile/in/charlie-harrel-86415437?challengeId=AQH_5E10y8EjPAAAAXTaFSko55SUWsKVOV3NlsZ8JivbozDgZwwETB77msfBs3T8geKtOuj5lgXljJNAB6-46Hsur_8MjkyFiA&submissionId=e6a3ed00-ad44-3916-480b-aee834b41221