Isn’t it refreshing when someone further down the path is willing to share the successes AND failures they’ve seen along the way? That’s exactly the type of conversation you’ll get from today’s episode with Eric Siu, CEO of Single Grain, Founder of Leveling Up and Co-Host of the top-ranked Marketing School Podcast. Eric’s journey has taken him from having “no idea how to run a business” at 27 to now having scaled his agency into 8-figures, all while building a media brand, authoring a book and becoming a recognizable name in SEO and modern marketing more broadly. Despite his successes, Eric does hold back from sharing his missteps along the way and (most importantly) the lessons you can take from them. For instance, you’ll hear: What roles should be contractors vs FTEs in your agencyThe CEO’s actual role in hiring during times of growthCounterintuitive ways to identify and recruit new talentIn addition to sharing his hard learned hiring secrets, Eric shares: The 2 best operating systems you can steal from to make your agency run more efficientlyWhen and where pay-for-performance pricing makes sense for most agencies Resources Mentioned in This Episode: An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook) Connect with Eric on LinkedIn The Agency Owner’s Association with Eric Siu & Neil Patel  Working Backwards by Colin Bryar & Bill Carr Free Tool to Run Your L10 Meetings in EOS: Instant Agency Tools.com The State of Agency Operations Report Never Split the Difference by Chris Voss Want to watch the video version of the podcast on YouTube? Check it out here: Agency Life Podcast on YouTube Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.