The customer is always right... until they’re wrong!  Not everyone is going to be right for your business, and that’s OK.  Every business has clients that just aren’t the right fit, are problematic, or have completely unrealistic expectations.   While sacking them might not be an easy decision (and could cost you some money in the short term) sometimes it’s the only sensible option.  But, how do you fire a client without dealing with the negative backlash?  Rob & Rob have had a few difficult clients over the years, so this is a skill they’ve learnt to perfect.  In this episode they’re revealing how you can sack a client without damaging your relationship or your reputation.  You’ll find out:  When it’s time to sack a client.  How to sack a client.  Why the customer is NOT always right.  The difficult clients they’ve dealt with and how they managed them.  Tune in now!  And if you’re looking for the core values episode mentioned, you can find that here.  Make sure you’ve liked and subscribed to our YouTube channel - and don’t forget to hit the notification bell to be the first to find out when new episodes drop.   You can also find out more about us here and here.  And if you’d like to follow the journey of our businesses, you can do that here:  Instagram: http://instagram.com/propertyhubuk   Twitter: https://twitter.com/propertyhubuk   Facebook: https://www.facebook.com/propertyhubuk/   Linkedin: https://www.linkedin.com/company/propertyhubuk   See omnystudio.com/listener for privacy information.