Troy and Lee welcome Bea Wray and discuss her new book and its main messages.  She teaches us about gratitude as an attitude and the art of “thank you” notes.  It turns out that "thank you" notes can make a big difference in relationships, both business and personal.  You might say that they are Bea’s “secret sauce.”  We also talk about how to create an organization that is focused on people -- employees, customers, vendors, and others in a company’s ecosystem.  Creating great relationships that involve collaboration and helping each other can be an effective way to build a business and move it forward.  Her energy, complemented by her thoughtfulness and insights, should translate into a great book with nuggets of wisdom.  At the end of the recording, Troy and Lee chat about Bea's key points and how they apply to their lives and business.