Aquarium retail stores are the primary ‘gateway’ to the hobby for many beginners. How do large retail chains work to ensure quality animals and to provide good fishkeeping information? My guest today, Jay Springer, is Director of Pet Services and Live Animals for Pet Supplies Plus, one of the largest pet store chains in the U.S. Join us, as Jay discusses his professional journey, dedication to quality service, industry challenges, and the future of the hobby.