Online reviews have become an essential tool for consumers to make informed decisions about purchases, restaurants, and movies. However, not all reviews can be trusted, as there are both honest and deceptive ones. Fake reviews can harm a product's reputation, with negative ones potentially...
Published 05/06/24
A recent survey conducted by Callvu, a customer experience platform, revealed that despite the prevalence of AI chatbots in customer service, 81% of respondents still prefer to speak with a human representative. The survey also highlighted desired wait times, with the majority of respondents...
Published 05/06/24