One thing I have always noticed about Neill is that he has a seemingly fearless approach to problem-solving. He will go directly to the source and grab whatever is the root of the issue in order to overcome it. This seems to me to be the single best approach to fixing things which go wrong and thus continue on to better results. It is so easy for us to protect ourselves from the pain of that difficulty that it needs constant motivation and reminding to break through that in-built resistance.