Celebrating your customers' achievements is one of the best ways to create momentum and build a connection between their success and your own. That's where thoughtful and useful success state screens come in. In this episode of Behind The Experience, Jessica Andrews shares Copper's magical success state screen.

A proven strategy to improve your onboarding is to ensure it drives users toward specific, key actions that will help them achieve their unique goals. Kareem Mayan, Founder of Savio and Conversion Consultant at TrialToPaid.com, knows this all to well. He’s worked with companies like ESPN, Predictable Revenue, and Headphones.com to improve their free-to-paid conversion rates. In this episode of Behind The Experience, Kareem breaks down the strategy behind Savio’s goal-oriented onboarding flow.

In the first episode of Behind The Experience, learn how Lyla Rozelle, Director of Customer Enablement at Appcues, increased checklist completion rates from 2% to 25% by breaking it up into multiple bite-sized lists. She'll also share wins and lessons learned as she worked with a cross-functional team to improve onboarding.