In Episode #6 of Better Leaders - The Podcast I'm talking to Rafat Ali, CEO of travel media company Skift, about steering the organisation through the pandemic, and what changed in terms of culture and processes. We discuss how Skift emerged out of the crisis as a fully virtual company; the increased importance of honouring employees autonomy; how the business "metabolism" and pace in the U.S. is different from elsewhere; and how to respect and reflect cultural differences as a global organisation.