The ‘war on talent’ has become one of the hottest topics in the world of recruitment. What is it? And how can organisations ensure they’re recruiting, and retaining the brightest and best in the market? In this episode Kulvinder and Sarah are joined by guests Ed Hurrell, Commercial Account...

Is it time to rethink the contact centre? This episode asks what the future of business services call centres looks like, and how companies can better support staff and customers while hybrid working.

It's all change for professional services firms. Join part two of this episode as we uncover the challenges facing competitiveness and client relationships in the era of technology disruption.