Description
In this episode I speak with Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade.
We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team.
https://www.linkedin.com/in/breasy/
https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/
https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com
Other useful links
Become a Patron of This is HCD / Become a Patron
Sign up to This is HCD Newsletter / Stay up to date with This is HCD
Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
Follow Gerry Scullion on Twitter / gerrycircus
Follow This is HCD on Twitter / thisishcd
Learn more about your ad choices. Visit megaphone.fm/adchoices
Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and...
Published 07/20/23
Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper.
Website:...
Published 07/11/23