In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK. We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community. We chat about the nuances that persist for people from within the community to access therapy, and how Kalda offers a community led service that includes connecting people to therapists who can better relate to the needs from within the LGBTQIA+ community. I was quite nervous speaking about this topic, and I bring this up in the conversation, why I was feeling this. How I personally can continue on my learning journey to become more aware and become a much better ally to the community - hopefully my vulnerability can help others who may feel the same, build on this and have conversations to help grow and support the community better. Links Link for Kalda app: https://onelink.to/kwqzr2 Link for Stonewall: https://www.stonewall.org.uk/ Connect with Charlotte: https://www.linkedin.com/in/charlotte-fountaine/?originalSubdomain=uk Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX) FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips Follow Gerry Scullion on Twitter / gerrycircus Follow This is HCD on Twitter / thisishcd Learn more about your ad choices. Visit megaphone.fm/adchoices