Charmain Bynoe is one of our favourite guests here at Mad World, an unsung hero making a difference in our communities. She's a housing officer for Southwark, in London, and you may have seen in the Channel 4 TV series, Council House Britain. The work she does in helping vulnerable people is vitally important, but often overlooked. Now she's written a book, The Estate, which lays bare the challenges so many are facing in the midst of the UK's housing crisis. Charmain joins Bryony to talk about helping those dealing with hoarding, how the community spirit on estates is so important, plus how she dealt with her own burnout and important of 'letting the TV watch you'. The Estate: My Life Working on the Front Line of Britain's Housing Crisis, by Charmain Bynoe | Read more from Bryony: https://www.telegraph.co.uk/authors/bryony-gordon/ | For 30 days' free access to The Telegraph: https://www.telegraph.co.uk/madworld | Follow Bryony on Instagram: https://www.instagram.com/bryonygordon/ | See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.