Improving Customer Experience with Ken Corbin of the IRS and

Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

Listen now

Description

What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders? Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.

More Episodes

See all »

Fighting Fraud, Waste and Abuse by Reducing Improper Payments

What the pandemic taught the U.S. government about getting payments out quickly to the right people, in the right amounts, while trying to reduce waste, fraud and abuse. And what still needs to be done to prevent fraud and distribute payments quickly in the event of a future national emergency....

Published 02/22/23

Building Trust in Government

Published 02/22/23

U.S. Leadership in Quantum Technology

From MRIs to lasers to electron microscopes—quantum technology is already part of our daily lives. The U.S. has long been the global leader in quantum, but other countries –especially China—are investing in research and making rapid advances. What does the U.S. need to do to maintain its...

Published 01/25/23