Susan Moore and Scott Bennett are joined by guest speaker Mindy Bohannon, to delve into the challenges of difficult conversations. They share their own reactions and triggers when faced with such conversations and discuss how to approach them in a productive and empathetic manner. Mindy highlights the role of empathy in diffusing tension and getting everyone back on the same page. The hosts and guest emphasize the importance of acknowledging and managing emotions during these encounters. A few key take-aways: 1️⃣ Respect is Key: Difficult conversations can be challenging, but they ultimately come down to respect. 💯🤝 2️⃣ Focus on Objectives: It's easy for difficult conversations to go off track and become tangents. To avoid this, it's crucial to stay focused on the objective. 🎯📈 3️⃣ Cultural Awareness: Our guest speaker shared a fascinating personal experience about working with someone from a different cultural background. By fostering cultural awareness, we can create a more inclusive and understanding environment. 🌍🤝 Resources: 20% rebate on IIBA certifications (ends 29 Dec 2023) Connect with Mindy on LinkedIn Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   #PodcastEpisode #CommunicationSkills #DifficultConversations #PersonalGrowth #ProfessionalDevelopment #CommunityEngagement --- Send in a voice message: https://podcasters.spotify.com/pod/show/iiba-org/message