In this episode, Susan and Scott delve into the importance of kindness and empathy in the field of business analysis. Our guest, kindness advocate, business analysis professional and author, Jane Osemwegie, shares her insights on how kindness can positively impact our professional communication. We also discuss the role of empathy in understanding and connecting with clients and colleagues, and how it can lead to better outcomes. Jane shares 5 main areas to focus on to build your communication skills. Don't miss out on this enlightening conversation! Jane's LinkedIn Profile : https://www.linkedin.com/in/janeosemwegie/ Effective Listening Skills: https://podcasters.spotify.com/pod/show/iiba-org/episodes/Effective-Listening-Skills-e1ljf9o Difficult Conversations: https://podcasters.spotify.com/pod/show/iiba-org/episodes/Difficult-Conversations-e2bto35 Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   ⁠#communication⁠ ⁠#businessanalysis⁠ #skills --- Send in a voice message: https://podcasters.spotify.com/pod/show/iiba-org/message