“Congratulations Alicia on achieving your 100th episode. You truly walk your talk about business (and podcasting) success being a marathon, not a sprint. This interview with Jared is noteworthy not only for the deep respect you obviously hold for each other, but for the priceless gems you both share.
One of my favorite nuggets is “marketing is what people see, but operations is what they experience.” So true - the slogans sound great and the branding looks pretty, but what do people truly experience when they engage with your product or service? This has me pondering additional changes I can make so my clients have a great experience every time.
Thank you for all you do to make customer experiences better in every industry everywhere.”
Smb97 via Apple Podcasts ·
United States of America ·
06/21/20