As a left-brained creative, having a process and set of procedures is instrumental for success, says Robin McLendon. Robin is not an interior design professional. Instead, she’s a client and she has lots to say about working with professionals who do not have a system like the BOD™ 15, which allows them to run projects in an orderly fashion. In this episode we learn: - don't ask the client what she needs or is looking for, instead tell her what you think she needs based on her project goals - tell clients how they can help make the job and the project more successful - tell the client where the boundaries are (like how Kimberley reserves text messages for friends and family only) - don’t make the client micromanage the designer - if you give your word on something, then keep it Success is not an accident. It's a strategy. Business of Design® is that strategy. Become a member, today. https://businessofdesign.com/?ref=2&campaign=podcast