Lee delves into the art of coaching, specifically focusing on the role of an improvement coach. Host Lee Horton emphasises the importance of having a clear intent, using conversation starters, and defining expected outcomes before engaging in coaching sessions. He introduces the ICE model (Intent, Conversation Starter, Expected Outcome) as a mental framework for effective coaching. Lee shares personal experiences of learning from mistakes, highlighting the significance of actively listening to the coachee and adapting questions based on their responses. KEY TAKEAWAYS Clarity of Intent: Before coaching conversations, it is essential to have a clear intent in mind to guide the direction of the discussion. Conversation Starters: Using a few well-thought-out questions as conversation starters can help initiate meaningful dialogue and exploration. Expected Outcome: Reflecting on the expected outcome after the conversation can provide insights into the effectiveness of the questions asked and the overall intent. Coaching Continuum: Understanding the coaching continuum, from pure thought to imposing ideas, can help in adapting the coaching style based on the desired outcome. Creating Ownership: Encouraging the coachee to navigate towards their chosen destination through their own thoughts and actions fosters real ownership and action. BEST MOMENTS "We manage things, we lead people and we coach the gaps."  "The reason why we are asking questions is for either for deep thought and exploration in the other person."  "Pure coaching is about letting the coachee navigate to the destination that they want to get to through their own pure thoughts."  "Pure coaching is not about you. Pure coaching is for the benefit of the other person."  "Remember what questions, how questions really open the mind."  HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.