Lee delves into the importance of not just doing tasks, but doing them well to make a real difference. He emphasises the four levels of performance: not doing it, doing it, doing it well, and doing it well to shift performance. Drawing parallels to driving a car, Lee explains how simply completing a task is not enough; it must be done with the aim of achieving a specific goal or destination. He challenges listeners to consider their internal motivations and the impact of their actions on reaching desired outcomes.  KEY TAKEAWAYS Strive for Excellence: It's essential to aim for doing tasks well to shift performance and make a difference, rather than settling for just completing them. Focus on Destination: Align behaviors and activities with the end goal or destination to ensure contributions count towards achieving it. Internal Motivation: Understanding individual motivations and connecting them to the overall goal can drive better performance and results. Continuous Improvement: Emphasise the importance of doing tasks well to drive continuous improvement and exceed limits set by oneself. Clarity and Alignment: Ensure clarity on expectations, behaviours, and performance goals to align everyone towards a common destination and purpose. BEST MOMENTS "Saying you know how to do it is not doing it." "We want people to do it well, and we want them to do it well to shift performance, to make a difference, to make their contribution count." "Are you and your teams focused on doing whatever it is that you're doing well and to shift performance, to make a difference, to achieve your destination and your goal." "We've got to strive and aspire to do everything well to make a difference." "Have I made you think differently in order to make you do differently to achieve a different result?" HOST BIO You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/ For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.