In this highly informative episode, Trey discusses AI-driven QA in great detail and explains how it is essentially the same product as standard QA.  If you have ever wondered about AI QA, this is one not to miss.  Check it out, Y'all!

In this awesome episode, Trey discusses his recent experiences with call centers, why scripts are bad, Generation Z, and basic phone skills.  Check it out, y'all!

In this awesome episode, Trey answers questions regarding AI, robotic agents, different types of calls, differing opinions about customer service, and improvement concepts. Trey Briggs offers industry-leading solutions based on unique training expertise. Check it out where you get your podcasts...