Every short-term rental owner is familiar with the feeling of being scratched if a guest writes bad reviews about their property. It's disheartening, but it's also normal. No owner wants a bad review, but it can't be controlled. Regardless, what you do next is critical because these reviews can cause a lot of damage to your business. The question is, How do you respond when clients leave a bad review about their experience? Join our episode today and listen as we discuss some tips and tricks for you. Also in this episode: Safe is open to interpretation The seven words you want to avoid when writing a review How to respond while remaining professional Using role-playing to prepare for confirmation Subscribe To The Show Apple Podcasts | Spotify | Youtube Connect with J. Massey and the Cashflow Diary™ Facebook | Instagram | LinkedIn | TikTok | Clubhouse Read the latest Cashflow Diary article: Cashflowdiary.com/blog About Cashflow Diary™  Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver. Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially. Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…  Cashflow Diary is here to share all of it with you.