Welcome to our latest episode of What$Next featuring Jonathan Larsen, CIO of Ping An.  From leveraging technologies like GPT for intelligent customer interactions to Ping An's AI breakthroughs in facial recognition for identity authentication to visual AI in insurance claims, hear it from our special guest as he emphasizes the importance of a continuous "test and learn" mindset in this exciting process. What you will learn 🔍 🔷Pivotal role of payments in FinTech, spotlighting transformative companies like PayPal. 🔷Crucial role of deep-thinking generalists who are key players in bridging traditional financial services with evolving technologies, ultimately impacting customer experiences. 🔷Practical applications of AI in the financial services industry and its tangible impact on processes such as identity verification and insurance claims assessment. Comment below of what you think and suggest any guest speakers for future episodes.  Don’t forget to drop us a comment or any recommendations you have for our future guest speakers! Highlights with timestamps 0:00: Intro with Ronit and Gaurav 1:46 Jonathan Larsen’s venture in Ping An 5:49 Ping An’s founder led vision  8:53 What sets Ping An apart? 11:29 PayPal and beyond: the true fintech revolution  20:14 Ping An’s strategy for innovation and investment  23:29 What does Ping An seek in startups? 26:13 Ping An’s global footprint  27:46 Impact of AI on efficiency and customer experience 31:00 The future of customer experiences 35:25 Impact of generalists in finance  37:32 End If you enjoy listening to this episode of What$Next, don’t miss out on other podcast series to our featuring #Crypto #Blockchain #Web3 #Digital Banking  Building Digital Banks 101 | Episode 81 with Olivier Crespin  Deep Fakes, Gen AI, and the Evolution of Fintech: What lies ahead! | Ep, 80 Simon Taylor  Building a Regulated Crypto Business from MENAl | Ep,78 Talal Tabbaa  Africa’s Blueprint for a thriving fintech ecosystem | Ep. 77 with Margaret O'Connor