The global pandemic threw a huge curveball at most businesses. Face-to-face interactions became a thing of the past, and consultancies offering in-person services found themselves struggling to adapt. But for Total Negotiation Group (TNG), strong leadership and a willingness to diversify helped turn the global crisis into a huge opportunity. In the latest episode of Climb In Consulting, Nick caught up with Mark Grice, Co-founder of Total Negotiation Group (TNG), a successful global consultancy that helps its clients to build more sustainable and valuable commercial partnerships. Nick and Mark explore how a clever pandemic pivot, along with a strong focus on asking the right questions, not only ensured the firm’s survival, but actually fueled phenomenal growth, helping them accelerate from £5m to £10m revenue during that time. They also dive into a huge number of topics, including: - The fascinating career journey that’s taken Mark from accounting to negotiating, via global stints at Guinness and Disney. - Why commercial negotiation has little in common with talking down hostages - despite what the movies would have you believe! - How TNG knew the time was right for them to expand into Australia – even though they were only in their second year of business. - Why finding the right business partner offers far more benefits than simply having two heads rather than one. - Why asking the right questions – and really listening to the answers – is the one crucial skill all business owners need to learn. …and much more besides! Mark’s story is fascinating and this episode is jam-packed with practical advice and insights for you to take away. Reach out to Mark: https://www.linkedin.com/in/markgrice1/ Learn more about Total Negotiation Group: https://www.totalnegotiation.com/ Books, magazines, and websites mentioned in the show: When Cultures Collide: Leading Across Cultures by Richard D. Lewis Getting to Yes: Negotiating an Agreement Without Giving In by Roger Fisher and William Ury