We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two! Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the latest AOPC strategies for 2024 and beyond. We'll revisit core concepts, unpack new industry trends impacting customer calls, and answer burning questions submitted by YOU, the listeners. Here's what you'll gain: Fresh AOPC tactics to elevate your phone interactions. Strategies for navigating the evolving pest control landscape. Expert tips for handling tough customer calls with confidence. A real view of how AI will be affecting your phone handling and how to stay on top of it. Whether you're a seasoned pro or just starting out, this episode is packed with actionable insights to transform your calls and take your customer service to the next level.  Don't miss out! Tune in and level up your AOPC game!