It’s easy to assume that the way things are being done is the right way to do things, but a change in perspective can open our eyes to the benefits of doing things differently. In this episode, I discuss how to establish KPIs as a compliance professional when there are a lot of unknowns in play. I hope you walk away from this episode with a new perspective on the metrics you can and cannot control!  If you found value in this episode, I would really appreciate it if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is.    Today's episode: [00:38] An overview of today’s episode. [01:24] A personal experience that has taught me to always question the status quo.  [06:58] Why aiming to acquire a license by a specific date is a problematic KPI in the FinTech compliance space.  [08:16] Why I believe compliance professionals should be responsible for reconciling input from different departments. [09:59] Examples of KPIs that should be used in relation to compliance auditing.    [11:45] Important compliance KPIs related to bringing in new business. [13:47] KPIs that compliance professionals should consider in relation to customer support.  [16:06] What characterizes a good KPI.    Show links: Access my Compliance Resource Management Workship here! Interested in FinTech compliance? - consider investing in the FinTech Compliance Self-Starter Package! I would love to invite you to sign up for my newsletter. If you are interested, please click here.