“"When you just take the time to apply a few of these facilitation techniques, it really can help people focus, help them make better, more efficient decisions, and ultimately feel like they're all bought in on it."” - Phil Canning In this episode of the Facilitation Lab podcast, host Douglas Ferguson talks to Phil Canning, leader of the Human Centered Design Studio and Facilitation Practice at Ally Financial. They discuss Phil's journey into facilitation, the importance of design thinking, and how it has transformed the way Ally Financial operates. Phil shares his experiences of facilitating workshops, emphasizing the need to create a safe and inclusive environment. They also discuss the importance of cross-industry learning and the transformative power of facilitation. The episode concludes with an encouragement for listeners to explore the potential of facilitation in their own work environments.