"Delight is actually a combination of multiple emotions; it is joy coupled with surprise. So, I've really been thinking about how I can bring in more of that delight with very small tweaks to our everyday rituals at my company."- JJ Rogers In this episode of the Facilitation Lab podcast, host Douglas Ferguson speaks with JJ Rogers, Director of Product Design at Watermark and a facilitation expert. They discuss JJ's facilitation journey, from his early career to his current role, emphasizing the importance of engaging activities and setting clear expectations. JJ shares his strategies for combating disengagement, particularly in virtual meetings, by creating novel experiences and incorporating user feedback. They also touch on the scaled agile framework and the significance of preparation in facilitation. The episode concludes with JJ's focus on bringing joy into everyday meetings and his successful mentorship program at UXPA.