www.CPOPLAYBOOK.com [http://www.cpoplaybook.com/] Episode Transcript [https://www.linkedin.com/in/ericpgirard/] About In this insightful episode, you'll dive into the critical challenges facing first-time managers, as Eric Girard sheds light on the pressing issues of leadership. They explore the significance of training and readiness for new managers, touching on key statistics and essential strategies. Discover how emotional intelligence, empathy, and communication skills play pivotal roles in a manager's success. Eric Girard shares practical advice, including the importance of preloading, setting clear expectations, and managing former peers. By the end of this episode, you'll be equipped with invaluable insights and techniques to help new managers thrive in their roles, fostering better leadership and team dynamics. * Eric Girard Bio Eric is an accomplished learning and development professional who specializes in management and employee development. He has over 30 years of experience helping improve the performance of managers and employees with a focus on new managers and helping them transition successfully to their new role. Eric is known for his high-energy, engaging facilitation style. He has designed, developed and delivered leadership, management, and employee training for Nutanix, Apple, Applied Materials, Symantec, and Veritas. He founded Girard Training Solutions in 2007 and has designed and delivered training for dozens of clients globally in high tech, academia, advertising, healthcare, and education. He has successfully delivered training and improved performance in London, Amsterdam, Copenhagen, Paris, Dubai, Kuala Lumpur, Tokyo, Shanghai, Bangalore, and Cork, Ireland, as well as all over the United States. * Be a guest on the show [https://www.cpoplaybook.com/podcast-guest] All media inquiries: [email protected]