On today’s podcast Robbert Meulemeester of PM in Belgium introduces CCNE member Tim Toulmin of Alder Crisis Communications in the UK. Tim chats about the different cycles of a crisis, the importance of a crisis manual as well as stable client relationships and most important, the relationship with the client’s legal team. We also chat about “sympathy capital” or a client “reputation wall”, the trends in each country as well as some interesting case studies. We hope you enjoy the show.    CCNE: Website LinkedIn Podcast production by Fuzion Communications