In this podcast episode, join Binah's Director of Customer Success, Nir Cohen, as he dives into the world of customer success in SDK companies. Discover how CSMs (Customer Success Managers) play a crucial role in guiding customers towards success with their SDK solutions. Nir shares valuable insights and strategies, including: Leveraging metadata collected from device activations and measurements of SDK services to predict trends and identify customer challenges in navigation. Exploring the difficulties faced by SDK companies in maintaining high-touch relationships with customers due to limited usage data availability. Gaining a deep understanding of customer needs and addressing them effectively and objectively. Harnessing the power of Customer Success software to enhance engagement and implement successful strategies. Coaching CSMs on effective communication skills to improve customer retention and satisfaction. Maintaining regular contact with customers, monitoring project progress, and organizing meet-ups, both physical and virtual, to ensure customer success is achieved. Tune in to this insightful podcast episode to gain a comprehensive understanding of customer success in the world of SDK companies and learn how to empower your customers with effective strategies. ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 🎥 Watch: Defining the Customer’s Desired Outcome Using CUSTOMER DATA https://bit.ly/3b8zZgp 📑 Read: Building a Proactive Data-Driven Customer Success Engagement https://bit.ly/3Or0bB7 🎥 Watch: Customer Success – DATA, METRICS, and KPIs https://bit.ly/3b3x20g 🎥 Watch: How to Leverage Usage Data to Improve PRODUCT ADOPTION https://bit.ly/3benOyw 🎥 Watch: Overcoming Technology ADOPTION Challenges https://bit.ly/3y6YW4U 🎥 Watch: Data-Driven EXPANSION SELLING Strategy Framework https://bit.ly/3bgbpKw ⏬  Infographics: Top 5 Tips for SDK Customer Success https://www.csmpractice.com/sdk-infographic ⏬  Infographics:  Customer Metrics when Usage Data Doesn’t Exist  https://www.csmpractice.com/customer-success-sdk-software-infographic ⏬ Download: Expansion Selling: A Proactive Data-Driven Strategy Framework https://www.csmpractice.com/expansion-selling-ebook/ ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Subscribe to our YouTube Channel 📌 Sign up for our Newsletter 📌 Download Templates and Infographics Thanks for listening!