Join us for an enlightening podcast discussion as we explore the path to achieving superior customer success through product-centricity. Are you wondering how to align customer success with your products and create a customer-driven, customer-oriented, and customer-focused approach? Can customer centricity truly be accomplished without causing disruption for your development and sales teams? In this episode, we engage in a thought-provoking conversation with Alex Farmer, Founder of Customer Success Excellence - The Customer Success Awards. Alex recently developed a groundbreaking framework that offers a roadmap for businesses to achieve customer-focused products. By adopting a customer-centric approach, he successfully aligned customer success with the product lifecycle. During the discussion, we'll explore the following key topics: A brief introduction to the framework - Optimizing product roadmap lifecycle with Customer Success.The driving force behind Alex Farmer's creation of a customer-centric product roadmap.Identifying and overcoming roadblocks and challenges in implementing this innovative framework.Strategies for removing friction in the customer journey to enhance overall success.Understanding the rationale behind giving 50% share to Quarterly Roadmap Prioritization.The significance of Monthly Enhancements Request Review and why all bugs aren't treated equally.Step-by-step guidance on how to effectively implement Alex's customer-centric framework, involving engaging the product team, leveraging the arena, and sharing data insights.Don't miss this compelling episode, where we delve into the realm of customer centricity in a product life cycle and seek answers to the most pressing questions from an industry expert. Plus, stay tuned for a critique of the framework on LinkedIn, offering additional insights and perspectives! Watch the full video on YouTube: https://youtu.be/Nk7gwqvsdpA ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources ⏬ Download Alex Farmer's Slides: Optimizing Product Roadmap Lifecycle with Customer Success https://www.csmpractice.com/product-roadmap-lifecycle 🎥 Video: Want to be CUSTOMER-CENTRIC? https://bit.ly/3cmfDk0 🎥 Video: How to Be a Customer-Centric Organization http://bitly.ws/cUAA 🎥 Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization http://bitly.ws/cUB8 🎥 Video: CUSTOMER SUCCESS Impact on PRODUCT ROADMAP https://bit.ly/3yJXm82 ⏬ Infographic: 8 Key Steps in Becoming a Customer-Centric Organization https://www.csmpractice.com/customer-centric-infographic 📑 Read:  Becoming a Customer-Centric Organization https://bit.ly/33Dj795 📑 Read: Building a Product Roadmap & Why Customer Success Input Is Valuable https://bit.ly/3cczGRX ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Subscribe to our YouTube Channel 📌 Sign up for our Newsletter 📌 Download Templates and Infographics Thanks for listening!