Join Melisaan Foster, the winner of the Customer Success Rising Star category in the 2022 EMEA CS Excellence Awards, as she sits down with host Irit Eizips to share her remarkable award-winning journey at WorkBuzz. Get ready to uncover: Strategies that propelled Melisaan Foster to victory Career insights, from highs to lows, that shaped her path The key factors that led to her prestigious award From CS newcomer to triumphing in the Rising Star category at the EMEA CS Excellence Awards, Melisaan Foster has a wealth of wisdom to impart. Just two years ago, she was navigating uncharted CS territory; now, she's an award-winning trailblazer. Tune in for a dynamic conversation that offers a glimpse into the extraordinary journey of this true winner — a journey from ground zero to hero. Her story proves that if she can achieve it, you can too! In this episode, Melisaan delves into: Transitioning from internal communications to the CS domainPractical steps for establishing a robust customer success programOvercoming initial challenges during the crucial first 3 monthsNavigating team growth throughout the transition and roadmap implementationCompany milestones achieved during Melisaan’s impactful 18-month tenureStrategies for refreshing and enhancing customer journeys continuouslyAHA Moments that revolutionized her decision-making prowessFeedback and transformative customer impact following new model implementationUnveiling her effective Tech Stack and the journey of its discoveryCrafting a tailor-made VoC (Voice of Customer) and community systemValuable recommendations for success metrics that resonate with the audienceJoin us on this insightful podcast episode to learn, be inspired, and adopt winning strategies from Melisaan Foster's incredible journey. Your journey from aspiration to achievement starts here. ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 🎥 Watch: Proving the VALUE of Your CUSTOMER SUCCESS Team https://youtu.be/tOSHWZOUzZk 🎥 Watch: 2021 HIGH PERFORMING Customer Success Teams https://youtu.be/_bGy3xE7mXY 🎥 Watch: How should you build a customer COMMUNITY https://bit.ly/3HJ0jcV 🎥 Watch: CS Ladies – An Online Community For Women by Women https://bit.ly/3yPvf7s 🎥 Video: Building an Online Community: customer success tips https://bit.ly/3PbVprX ⏬  Download: List of CS Customer Communities. The ultimate list! https://www.csmpractice.com/customer-success-communities-list ⏬ Download: Customer Success Tech Stack  https://www.csmpractice.com/customer-success-software-technology-stack ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Subscribe to our YouTube Channel 📌 Sign up for our Newsletter 📌 Download Templates and Infographics Thanks for listening!