In this podcast episode, we explore the world of Customer Success Management with Gurprem Sagoo, who was honored as the Customer Success Manager of the Year at the 2022 EMEA Customer Success Excellence Awards in London. With over 8 years of experience in the SaaS industry as a Customer Success Manager at Planhat, Gurprem shares his journey and insights into achieving this prestigious recognition. Join us as she delves into the story behind Gurprem's success and the challenges he faced along the way. The conversation covers a range of topics, including: The role of Gurprem's family background in shaping his career as a CSM.Cultivating an award-winning mindset in the field of Customer Success.The art of negotiation in customer success management.Going above and beyond the call of duty with award-winning initiatives:Initiatives benefiting the internal team.Initiatives aimed at enhancing the customer experience.Initiatives that contribute to the wider Customer Success Community.Real-life use cases and customer success stories that inspire.The importance of actively participating in and contributing to the Customer Success community.Practical recommendations for newcomers to the world of Customer Success Management.Tune in to gain valuable insights from an award-winning CSM, Gurprem Sagoo, and discover the path to excellence in the field of Customer Success.Tune in to gain valuable insights from an award-winning CSM, Gurprem Sagoo, and discover the path to excellence in the field of Customer Success. Watch the full video on YouTube: https://youtu.be/W_jYST0Re0k ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 📑 Blog: Mitigating churn by integrating Planhat with Salesforce https://www.planhat.com/customers/mitigating-churn-by-integrating-planhat-with-salesforce/ ⏬  Infographic: 2022 Global Customer Success Manager Salary Trends https://www.csmpractice.com/customer-success-manager-salary-trends-infographic ⏬  Download Infographic: Four Key CSM Role Profiles you want to hire for! https://www.csmpractice.com/csm-profiles-infographic 🎥 Video: 2021 HIGH PERFORMING Customer Success Teams https://youtu.be/_bGy3xE7mXY 🎥 Video: Want to be CUSTOMER-CENTRIC? https://youtu.be/kC5Psr2kwD0 🎥 Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization https://youtu.be/PQ80aGvaCrE 🎥 Video: Tips: Building an ONLINE COMMUNITY https://youtu.be/bXfRG31R_Bk 🎥 Video: How should you build a customer COMMUNITY https://youtu.be/dbApMv6w1J8 ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Subscribe to our YouTube Channel 📌 Sign up for our Newsletter 📌 Download Templates and Infographics Thanks for listening!