In this enlightening discussion, Irit Eizips engages in a conversation with Franziska Fleischer, a visionary leader who spearheaded the transformation of Siemens from on-premise to cloud-based SaaS solutions. Franziska shares the intricate details of her groundbreaking program, shedding light on the challenges and roadblocks she encountered while ensuring a seamless transition from on-premise systems to SaaS. Additionally, she imparts invaluable resources and practical advice for companies looking to embark on their digital transformation journey. Tune in for a deep dive into the following topics: Introduction to Siemens Software and its customer baseThe creation of a customer success program tailored for diverse customer groupsThe transformative impact of the customer success program on the companyNavigating the path from on-premise to SaaSInitial steps in the digital transformation processShifting towards a customer-centric business modelCustomer reactions to the digital transformationCrafting a customer journey to gauge account healthStrategies for accelerating the onboarding processTraining approaches for Customer Success Managers from varied backgroundsExpert recommendations for companies undertaking the transition to SaaSDon't miss this engaging episode, offering a comprehensive understanding of the journey from traditional software to the SaaS paradigm, complete with real-world insights and actionable advice. Watch the video to find out more! https://youtu.be/ZSNqGLaGUHw ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 🎥 Video: Top 10 CSM Skills Hiring Managers Look For https://youtu.be/-ZMwCxPKrrk ⏬ Download Infographics: The 10 Skills of Highly Effective CSMs https://www.csmpractice.com/job-skills-infographic Books mentioned in the video: 📕 Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, 1st Edition by Nick Mehta https://amzn.to/3VgrCkD 📕 Digital Hesitation: Why B2B Companies Aren't Reaching Their Full Digital Transformation Potential by Thomas Lah and J.B. Wood https://amzn.to/3tMNKal 📕 Reimagine Customer Success: Designing Organizations Around Customer Value by ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Connect with Us on LinkedIn for Growth — Looking to elevate your Customer Success? Connect with us on LinkedIn for engaging discussions and insights. Follow our page and reach out directly to start a conversation about your business needs. We're here to guide you toward success. Connect on LinkedIn ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter