Explore the art of navigating mergers and acquisitions (M&A) with Irit Eizips, a renowned Customer Success strategist, as she interviews David Collyer, CCO of ECI Software Solutions. This episode delves into ECI's journey through strategic restructuring for enhanced Customer Satisfaction and organizational adaptability post-M&A. Key highlights include: ECI’s approach to integrating diverse teams and systems.The introduction of Customer Experience Specialist roles.The impact of these changes on service efficiency and Customer Satisfaction.Leveraging automation for scalable operations.David’s expert advice for successful M&A management.Join this insightful discussion, a must-listen for SaaS executives and leaders seeking practical strategies for M&A success through the lens of Customer Success. 🔗 Watch the full episode: https://youtu.be/Vhgsjh9FSUs ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources ⏬ Download Infographic: The Ultimate Merger and Acquisition Playbook for Customer Success https://www.csmpractice.com/merger-acquisition-infographic 🎥 Video: M&A Playbook Infographic Explained https://youtube.com/shorts/Uv60KszXrPU 🎥 Watch: What To Do When MERGERS and ACQUISITIONS Take Place https://youtu.be/RcM9FPVmgNs 🎥 Watch: MERGERS and ACQUISITIONS | Customer Success https://youtu.be/QxynGJxFRsk 🎥 Watch: MERGERS and ACQUISITIONS Playbook for Customer Success https://youtu.be/q89eTMmdljw ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter