Join Irit Eizips in a captivating conversation with Amanda Schmidt, Senior Vice President of Customer Success at PandaDoc. Discover the impactful role of AI in enhancing customer communication, and how PandaDoc's integration of AI tools like Ox led to a 40-point increase in their NPS score within a year. In this episode, you'll gain insights on: PandaDoc's AI-Driven Customer Success: How AI tools like Ox revolutionized their approach.Creating a Customer-Centric Team: Strategies for fostering a customer-focused culture.The Power of AI in CSM: AI's role in enhancing team efficiency and customer interaction.Ideal for both seasoned professionals and those new to customer success, this podcast offers practical tips and valuable insights. For a deeper understanding and more strategies, watch the full discussion here: Watch Full Video ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 📑 Blog: Importance of Customer Communication for Customer Success https://www.csmpractice.com/customer-communication-for-customer-success 📑 Blog: The Magic of Cross-Functional Communication in Customer Success https://www.csmpractice.com/the-magic-of-cross-functional-communication-in-customer-success/ 🎥 Video: Importance of Customer COMMUNICATION for CUSTOMER SUCCESS https://youtu.be/2FMRvh9RJZU ⏬ Download Infographics: Handling Code Red Customer Situations https://www.csmpractice.com/technical-issues-infographic ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter