Join Irit Eizips, your go-to customer success strategist, in an exhilarating conversation with Phil Hobden, a trailblazer in the realm of customer success. Phil, a finalist for the Customer Success Excellence Awards, unveils his groundbreaking strategies that transformed Capitalize.com. Discover how Phil's innovative strategies reduced churn from 15% to a mere 5% and skyrocketed user adoption by an impressive 85% and learn how Phil's agile response reshaped remote customer engagement. Expect insights on: Crafting impactful customer success strategiesNavigating product adoption hurdlesMastering remote training in a digital worldTune in for a session brimming with practical wisdom, ideal for tech execs and customer success enthusiasts seeking to revolutionize their approach and boost their metrics. Let's embark on this learning journey together! Discover these transformative insights in the full video: https://youtu.be/gDwwDpMIyrs ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: 🎥 Video:  How to Leverage Usage Data to Improve PRODUCT ADOPTION https://youtu.be/EbGAu7y6TnA 🎥 Video: How To Drive Higher User Adoption Levels with Success Plans https://youtu.be/MynzoDcx6dA 🎥 Video: Increasing NRR (NET RETENTION RATE) for SaaS https://youtu.be/FfwyAw3uMFY 🎥 Video: The Secret to Amazing RESULTS of High NET RETENTION RATE https://youtu.be/qNX47wWsYbA 🎥 Video: Strategies for 100% CUSTOMER RETENTION https://youtu.be/RX0PNHCw2do ⏬ Download: How to Turn Customer Data into Outcomes https://www.csmpractice.com/customer-insights-presentation-download ⏬ Download: The Ultimate Step-by-Step Guide for Developing a Prescribed Approach to Capturing your Client's Business Outcomes https://www.csmpractice.com/6-steps-business-outcomes ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter