Join Irit Eizips and Rebecca Nerad, VP of Customer Success at FourKites, in our podcast as they explore the real value of Customer Success. Rebecca shares insights on crucial metrics for retention, growth, and cost optimization.  Delve into her expertise in demonstrating ROI through strategies like value realization and cost reduction. Explore non-monetary benefits and essential skills for CS executives.  This episode is a must-listen for CS executives and leaders who aim to enhance their understanding and skills in: Navigating new roles in Customer Success with confidence.Identifying and focusing on key metrics to effectively demonstrate ROI.Understanding and tracking additional metrics that reflect the CS team's impact.Mastering the art of calculating and proving ROI.Embark on an insightful journey into the transformative power of Customer Success. Watch the full video here: https://youtu.be/SziXeoIGYgU ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 📑 Blog: Creating and Calculating Customer Value https://www.csmpractice.com/creating-customer-value 📑 Blog: The Importance of Investing in Customer Success https://www.csmpractice.com/importance-investing-customer-success 🎥 Video: CALCULATING CUSTOMER VALUE https://youtu.be/dQqIrHbweCo 🎥 Video: Customer Success METRICS and KPIs https://youtu.be/8JfkWg3v-zo 🎥 Video: Customer Success – DATA, METRICS, and KPIs https://youtu.be/GwKZfwwTaH4 🎥 Video: How To Define VALUE KPIs With Your Clients https://youtu.be/mFCHRMc5Xfw 🎥 Video: CUSTOMER SUCCESS KPIs that Matter Most https://youtu.be/32Y1yjBryiA 🎥 Video: Top CUSTOMER SUCCESS KPIs for Managing CSM Teams https://youtu.be/zGQVtV3bTyY 🎥 Video: Mastering the ROI Discussion with Customers ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter