Dive into the world of Customer Success with Irit Eizips in this insightful podcast episode, featuring Shachar Avrahami, VP Product & Strategy at EverAfter. Join them as they explore the impact of customer hubs and tech-touch strategies on enhancing customer engagement and scalability in businesses. Key highlights include: Unpacking actionable, personalized, and automated elements of successful Customer Success/tech-touch programs.Examining the role of decision-making trees in tech-touch motion.Discovering the transformative power of Customer Hubs in optimizing digital experiences across the customer journey.Analyzing the business impacts and success indicators of tech-touch program implementation.Sharing practical tips and strategies for designing Customer Hubs, with a focus on low-touch customer segments.Discover the transformative power of customer hubs and tech touch in this brief yet insightful episode. Essential for business leaders and customer success enthusiasts, it offers effective strategies to elevate customer experiences and scale operations. Watch the full episode here: https://youtu.be/ULKClvmzGd8 ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 🔗 EverAfter Demo: https://www.everafter.ai/demo 🎥 Video: What is a customer hub? https://youtu.be/v5lZPcVmIcM 🎥 Video: Leveraging DIGITAL Customer EXPERIENCE and High Touch https://youtu.be/63QGkLh-wY0 ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter