In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Customer Success strategies. This engaging discussion focuses on the challenges of identifying the most effective metrics and creating a framework for successful measurement. Key Highlights: Discover the nuances of selecting essential Customer Success metrics.An introduction to the A.M.P.M. Framework and its emphasis on both leading and lagging indicators.Gain insights into the challenges faced in choosing Key Performance Indicators (KPIs) related to customer success.Learn practical strategies to overcome hurdles in selecting appropriate KPIs.Uncover the secrets to optimizing Customer Success for businesses striving to enhance their strategies.Tune in to this engaging discussion to unravel the complexities of measuring and optimizing Customer Success, providing valuable insights for businesses striving to enhance their strategies. Watch the full episode here: https://youtu.be/_5A_V8bUoMg ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: 📑 Blog: Key SaaS Metrics that Matter https://bit.ly/3NXFO0H 🎥 Video: Customer Success METRICS and KPIs https://youtu.be/8JfkWg3v-zo 🎥 Video: CUSTOMER SUCCESS KPIs that Matter Most https://youtu.be/32Y1yjBryiA 🎥 Video: Customer Success PERFORMANCE INDICATOR | Andreas Knoefel https://youtu.be/SCK9E6uoYDI 🎥 Video: Customer Success – DATA, METRICS, and KPIs https://youtu.be/GwKZfwwTaH4 ⏬ Download Infographic: Customer Metrics when Usage Data Doesn’t Exist https://bit.ly/3tRJTwr ⏬ Download Infographic: 10 Traits of High-Performing Customer Success Teams https://bit.ly/48rZzFz ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter