In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while elevating customer satisfaction to new heights. Discover the strategies that empowered Guidde's customer support team to efficiently handle a rapidly growing customer base without the need for excessive headcount: Categorizing major ticket issues for precision.Cultivating a knowledge-centric culture.Addressing migration challenges head-on within the product.This proactive approach led to remarkable results, including a substantial reduction in response times, streamlined resolution efforts, and soaring customer satisfaction scores. For support executives and professionals, the takeaways are crystal clear: prioritize the analysis of ticket patterns, foster collaboration with product teams, and nurture a culture of knowledge sharing to optimize your support processes. Watch the full episode here: https://youtu.be/NKNDyMkxv94 ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 🎥 Video: 😳 Customer Success vs. Customer Support: What's the difference? https://youtube.com/shorts/Paq5q1dcfaE 🎥 Video: The Ultimate Guide: Customer Success vs. Customer Support https://youtu.be/TWlWsuFVoh4 🎥 Video: Effective Communication in Technical Support Escalations 👨‍💻 https://youtube.com/shorts/gn2MsWbNEl8 🎥 Video: From Traditional to PROACTIVE SUPPORT MODEL https://youtu.be/K14nqGDb67I 🎥 Video: Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction https://youtu.be/NKNDyMkxv94 🎥 Video: The Ultimate 10 Metrics for Prioritizing Support Tickets 🎫 https://youtube.com/shorts/ATxJ8R5LatU ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter