Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel essential strategies for mitigating customer churn and preserving valuable customer relationships. Join the conversation as Adi shares insights on identifying and maintaining an Ideal customer profile, along with effective measures to prevent deals from going awry. Gain valuable perspectives from Adi, drawing from her wealth of experience as SVP of Customer Success at Folloze.Explore methods discussed by Adi and Irit for pinpointing and upholding an Ideal customer profile to enhance customer retention.Learn practical strategies to minimize the risk of deals turning sour, ensuring a smoother business operation.Irit guides the discussion with her expertise and facilitates an enriching conversation alongside Adi Aloni. With a focus on customer success, this episode serves as a valuable resource for business owners determined to strengthen their customer base. Don't miss the chance to gain insights from both Irit and Adi as they navigate the intricate landscape of customer churn management, ensuring your business remains resilient with long-term customer loyalty. Watch the full episode here: https://youtu.be/ho49YwlOYZU ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: 🎥 Video: How to Reduce SaaS Churn by Identifying At-Risk Customers Early https://youtu.be/YGbTHo5OkdI 🎥 Video: How to Prevent Churn with CUSTOMER HEALTH SCORE https://youtu.be/xynQDdq52y8 🎥 Video: 3 Ways To Increase Renewal and PREVENT CHURN: RETENTION Teams https://youtu.be/oxNy-XOYkQY 📑 Blog: Customer Churn Analysis: Should you bother?! https://bit.ly/49cu1nk ⏬ Download: Reduce Churn by Half in 12 months! https://bit.ly/3un4E3u ⏬ Cheat sheet: Charging for Customer Success https://bit.ly/41P1hhR ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter