Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth.  Key Takeaways: Transformative Formula: CS = Customer Experience x Customer Outcomes.Addressing Sub-100% Net Retention: Insights and actionable remedies.Crafting Exceptional Experiences: Strategies for advocacy and strong relationships.Discover how data categories remain consistent, while KPIs may vary in high-touch or digital-touch approaches. From product adoption to customer health, demystify the art of data-driven customer success in this engaging podcast episode. Watch the full episode here: https://youtu.be/wZBlUhm9i5s ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: 🎥 Video: Customer Success – DATA, METRICS, and KPIs https://youtu.be/GwKZfwwTaH4 🎥 Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATA https://youtu.be/QNUtwWoybAk 🎥 Video: Using Customer Data to Drive Account Segmentation https://youtu.be/IsZZgjV1wto 📑 Blog: Building a Proactive Data-Driven Customer Success Engagement https://bit.ly/423Pyfn 📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework https://bit.ly/3SJTxuz ⏬ Download: How to Turn Customer Data into Outcomes https://bit.ly/3SuJKau ⏬ Download Infographics: Customer Metrics when Usage Data Doesn’t Exist [Infographic] https://bit.ly/3tRJTwr ◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice: 1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here 2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Work With Our Team Privately — If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice 📌 Sign up for our Newsletter