How do harmful organizations respond when they are accused of abuse? What are the indicators that the response lacks substance or is part of a strategic ploy to maintain control and protect an image? Today our hosts talk about defenses used by abusive groups, including denial, excuses, justifications and comparisons, using examples they have encountered personally. Listen in to learn what real apologies look like, how to sniff out concessions and demonstrations, and why the difference matters. Show Notes: Something’s Not Right - Wade MullenDARVO - Jennifer FreydA kind of apology from Bert Potter’s son at Bert’s funeral - May 2012Criticism of Caroline from an anonymous former Centrepoint member - Nov 2020Abuse in Care Royal Commision of Inquiry - RedressWhy Won’t You Apologize? By Harriet LernerInstitutional Betrayal - Jennifer Freyd