An interview with Miguel Ribeiro, Head of Growth at Zomato, one of the world's biggest restaurant aggregators and food delivery startups. As if Zomato’s 80 million users weren’t enough, Ribeiro has been a tireless advocate for business innovation and introducing new products in the market.

Customer centricity alone can’t prepare you for every CS crisis. Mara Figueiredo, Head of Customer Support at Pipedrive, talks about the ingenuity and grit that have carried her through her toughest moments.