In this episode, we're joined by Diane Magers, a thought leader in the realms of Customer Experience and Leadership. We discuss the evolving landscape of leadership, the critical role of resilience, and the future of customer experience. Plus, don't miss Diane's "Golden Nugget" of wisdom that could be a game-changer for your organization. 📣 Key Quotes "Resilience is about the ability to know yourself and know the environment." - Diane Magers"Staying human is my secret ingredient in leadership." - Diane Magers"Embed customer experience into your organization's core through an 'Experience Operating System' for lasting success." - Diane MagersLet's stay in contact Podcast CX Goalkeeper 💌 Feedback We love to hear from our listeners! If you have any comments, questions, or suggestions, please let us know. 🎧 Subscribe & Share If you enjoyed this episode, please subscribe, rate, and review. Share it with someone who would find this episode helpful!