Joey Coleman, author of "Never Lose an Employee Again," joins us to delve into the critical elements of employee retention and the role leadership plays in it. As Joey says, "There's always an opportunity to treat humans as humans," and he gives actionable advice on how to do that. HighlightsThe significance of the 'First 100 Days' in an employee's journey"When we understand what another person is going through, it makes connection easier and bonds stronger." - Joey ColemanHow a culture of empathy can revolutionize your business Top 3 TakeawaysA strong emotional connection can make or break employee retention.Leadership plays a more significant role than you think in keeping your best talent.You can't afford not to invest in building a company culture centered around empathy. Useful Linksmore details here: https://www.cxgoalkeeper.com/JoeyColeman🎧Subscribe & Follow If you found value in this episode, please consider subscribing and leaving us a review. Your feedback helps us reach more professionals looking to enhance their leadership and customer experience skills.🔔 Next Episode Don't miss our next episode where we will be discussing "The Future of Digital Transformation in Customer Experience." Stay tuned!