In this inspiring episode of the CX Goalkeeper Podcast, we're excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl's vast expertise spans various facets of CX, including transformation, leadership, and strategy. Join us as we delve into his extraordinary career journey, unpacking lessons that redefine what it means to be a leader in the customer-centric world of today. What You'll Learn: Insights into Karl Sharicz's transformative CX careerThe essence of servant leadership in driving changeStrategies for effective change management in CXHow to navigate B2C environments with customer-centric strategiesKarl's contact details: https://horizoncx.com/https://www.linkedin.com/in/karlsharicz/Follow the CX Goalkeeper Podcast: https://www.cxgoalkeeper.com/Podcast Customer Experience, Leadership, CX Strategy, Change Management, Servant Leadership, Business-to-Consumer, Karl Sharicz